Sent Sense Stopped Working

[jachenza0146]

I have neve had such poor customer service. It has been 23 days since I sent my 3 month old Sense back because it just stopped working. 

Moderator edit: updated subject for clarity. 

[Julia_G · Accepted solution]

Hi, @jachenza0146 , did you get a return authorisation from Fitbit?  Have you tracked your package to make sure that it has reached them?

If you have an open case with Fitbit (a case number should have been issued to you when you let them know you were making a warranty return).  I would suggest getting back in touch with Customer Service using that case number.  Also, do check your junk mail for any replies.

I have flagged your post and I expect a moderator will be along shortly to offer you further assistance.

[jachenza0146]

I have done all of that. I check on it several times a week. My Iconic was recalled so this was by replacement.

[AndreaFitbit]

Welcome to the Fitbit Community, @jachenza0146 and thank you for the heads up @Julia_G. I'm sorry to hear about your Customer Experience experience. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Please keep in touch with our Support Team since they are the ones that can assist you.

Keep on visiting the forums.