Since new faces (9/2022), battery life awful

[JimmyAndrews]

Since the new faces were pushed a couple of days ago, my sense burns through 50% battery in a day. It used to last 4-5 days previously (and used to last 6-7 days when I first got it)

[SunsetRunner]

What do you mean by pushed new faces? Fitbit doesn't force new clock faces on anyone.

[JimmyAndrews]

The faces were updated and when my sense synced, the update was pushed... Not sure what you mean they don't  "force" you, could you please tell me how to get an older version of the same clock face? No? Huh.

[Gr4ndp4]

Hi, @JimmyAndrews, you do not mention which clock face you are using (see my other post to you  Re: Sense face always stays on! - Fitbit Community  ) You are free to choose from the gallery of many clocks faces From the "Today" screen on your phone's Fitbit app> touch your icon in the top left corner>Sense tile>Gallery>clocks (avoid the always-on display options as this issue seems to be causing you a problem)

Let us know how you get on.

Cheers

[JimmyAndrews]

I have tried multiple faces since the update. The update itself force
pushed a face I had never used before, so I went and selected the one I
always used... That's when I discovered the new always on face that I can't
turn off. Tried another face, same issue. I'm telling you my experience, it
is what is happening. I've been using the sense since it was released, this
is a new problem. If you look at all the activity here, I'm not the only
one. An acknowledgement from Fitbit that the problem exists would be nice.

[Gr4ndp4]

Hi, @JimmyAndrews, this is a Community Forum, I among many others are not a Fitbit employee but a volunteer.  How to: Identify a Fitbit Moderator or Employee - Fitbit Community explains.

You can contact "Customer Support" using the chat facility or phone for prompt attention.

Cheers