Since updating phone sense battery draining

[Lilaclounge]

I have recently updated to an iPhone 12 and now my sense battery is draining quickly. It is not even lasting half a day. Does anyone have any ideas what to do? Is this a warranty issue, can I get a replacement? I have tried to get in touch with customer service via the app however it keeps telling me it’s unavailable 

[Clove6060]

Question.

Did you have the sense prior to iPhone 12 and the watch worked fine?

I’m considering a new phone but have concerns it will not play well with my Fitbit sense. 

Right now I’m running an iPhone 6s Plus and the Fitbit sense works perfectly.

[Datrat]

Fitbit said they are working on a solution. Something in the last update went wrong. I’m giving them a couple more days then calling them back. If that doesn’t work I’m going to move on to another product

[Lilaclounge]

I upgraded from my iPhone 8 and had the sense then which worked fine??!!

Sent from my iPhone

[lablover55]

reset it, and after everything is reset up, turn off bluetooth. After a few days, you won't have to turn off Bluetooth. It seems to helped with my issue with my iphone 11..

[verw]

Same has happened with my sense. Only variable is latest iPhone iOS update. Battery won’t even last a full day. I’m not getting all my data recorded because it is charging more than it is on my wrist!

[Datrat]

I have turned off my Bluetooth on my phone and it is not draining anymore. Charged to 100% last night and 20 hours later it is at 92%. I still hope they fix the problem though cause when I listen to my air buds I have to have the Bluetooth on.

Sent from my iPhone

[verw]

thanks I will try that.

[Clove6060]

Thank you very much. I’ll stick with the phone I have until this is all sorted out.