help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep score suddenly stopped displaying on both the app and the watch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2021 13:16

‎01-23-2021 13:16

From one day to the next the sense stopped recording my sleep correctly. On the app it displays the time I was asleep, but no other information. No info on the sense watch. 
Yes, I did restart the watch. 

Best Answer
0 Votes
2 REPLIES 2

‎01-23-2021 22:19

‎01-23-2021 22:19

Seems like this is a common issue.

Probably best to inform Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎01-23-2021 22:34

In response to Guy_

‎01-23-2021 22:34

Hi @gzhavens do you have sleep stages? Is your heart rate enabled? 

 

What does the Fitbit app tell you? Bring up a sleep in question. Look under the graph for your reason. 

You need 3 hours of sleep and a consistent heart rate. 

Best Answer
0 Votes