Solution request for Some issues about Fitbit Sense

[Nilüfer]

Hello,

I started using the Fitbit Sense watch in March'22. I was using a Xiaomi Mi6 phone when I started. I did not have any compatibility problems between the phone and the watch.

However, I started using a Xiaomi 11T phone 5 days ago. I very often experience the notification connection problem between the watch and the phone. At most every 30 minutes, the Fitbit app asks me to reset the phone. Please suggest solutions to the problem.

Additionally, when I want to watch fitness videos with my premium membership, none of the videos work. This has happened to both of my phones. The problem persists. Please have it examined.

In order to solve the problem that ECG and blood pressure measurement on the phone cannot be used in Turkey, I kindly request you to contact the relevant authorities again and to reiterate that this feature of the phone is also intended to be used by us, the users.

I would like to ask for your feedback with solution suggestions for the 3 issues I mentioned above.

Thank you. 

[DramaQueenDiva]

Hi @Nilüfer,

Can you verify 3 things for me real quick? Could you:

A.) Check to see if there's any phone firmware updates. If there is, please install.

B.) That the Fitbit app is updated. If there's an update, please install.

C.) If there's a firmware update for the Sense. If there is, please install.

[Guy_]

Hi @Nilüfer  - can you check the battery optimization on the new phone in case it is shutting down the Fitbit app and make sure the old phone was removed correctly, that the Bluetooth entries were removed, and the old phone is Shutdown.

Also then restart both watch and phone.

You should be able to get a good connection. 

In case you need it, you can install the SimpleCheckUp app on the watch which will enable you to see on the watch when it last synced and if it can connect to the phone.

[Nilüfer]

Hello,

First of all, thank you for your response.

However, even though I uninstalled the app from the new phone and disconnected the bluetooth, the problem persists. When I check the application, I see that it is up to date. Similar complaints were also made in the Google Play Store, I think many users are having problems, not just me.

Also, I request your feedback for the two other issues I have forwarded. These are;

1- The problem of not being able to watch videos even though I am a premium member

2- Bringing permission requests for EKG and blood pressure measurement to the agenda

I am waiting for your solution suggestions for the connection problem and the other two problems that I mentioned above.

Thank you.