Stopped receiving weekly report email of Sense

[Cestmoi]

The last Fitbit Weekly Progress report email I received was 5/24/21.  Has it stopped and why?  Can anyone shed some light?  

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @Cestmoi. It's great to see you again.

Thanks for bringing this to our attention. Just to confirm, have you checked your spam or junk folders to see if the email arrived there? If you have, let's double check if the notification for the weekly reports is enabled:

1. Open the Fitbit app and tap your profile picture.
2. Scroll down and tap Notifications.
3. Make sure to turn on the Weekly Summary option under Email Notifications.

Once this is done, wear your Sense as you've been doing and wait to receive your weekly reports next week. Note this email is sent out on Mondays and continue through Tuesday

Hope this helps.

[lablover55]

I have the same issue. Not receiving weekly summaries. I have changed nothing..

[LizzyFitbit]

Hi @lablover55. It's great to see you around.

Thanks for letting me know that you have the same issue. While you haven't changed your settings, may I know if you've checked your spam or junk folders? Also, did you try turning off and on the Email Notifications option for Weekly Summary? If you've done all this, I'd recommend getting in touch with our Support team so they can investigate what may be occurring and provide you with further help. You can get connected with them via chat or phone by clicking here.

See you around.

[lablover55]

Not in my spam/junk folders.

[LizzyFitbit]

@lablover55 I hope you're doing well.

Thanks for trying the suggestions posted above. Given this situation, please get in touch with our Support team so they can investigate why the weekly reports didn't arrive and provide you with further assistance. You can get connected with them via chat or phone by clicking here, and let them know you've already checked your spam/junk folders

See you around.

[lablover55]

I will see on Monday if I get an email. However, it isn't a big deal, because I know what I have done throughout the week.

[LizzyFitbit]

Hi @lablover55. I hope you're doing well.

Thanks for your efforts and please note the weekly reports are sent via email on Mondays and continue through Tuesday. I understand your point of view; however, in case you want to keep working on this situation, please contact our Support team so they can investigate on their end and provide you with further assistance.

Have a good one.

[lablover55]

No I don't.