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Stuck at Logo screen wont boot up - Fitbit Sense

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‎07-13-2022 05:25

‎07-13-2022 05:25

The watch will no longer boot up all the way so its not useable at all now. Its permanently stuck on the logo screen.  Ive done the reset watch steps and none work it still stays on logo screen so its not usable for any functions at all.  Cant access via phone app since it wont boot up all the way bluetooth is disabled so it cant be detected to try anything via that route.  

 

Got the watch in January so its about 6 months or so now.  Is thier a way to get it fixed via warranty I purchased it thru fitbit on Amazon.

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‎07-13-2022 07:42

‎07-13-2022 07:42

Sounds like it may be time to contact support .

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‎07-13-2022 12:40

‎07-13-2022 12:40

Bought mine in December '21 and am having the exact issue. Contacted support 2x and it is covered under warranty. However, they can't seem to send the email to me on how to process the warranty action. 

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