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Switched off after swimming not coming back on

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‎05-06-2021 04:10

‎05-06-2021 04:10

First time I have been swimming in my Fitbit sense and it switched off within 2 minutes of being in the pool doing laps. I noticed when I realised id not yet set the exercise to swim, I took it straight off and put it with my dry things expecting it to come back on but it has not. The battery was 92% before I went swimming does anyone know what is going on and what can I do to fix it?? 

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‎05-06-2021 15:32

‎05-06-2021 15:32

Have you tried charging it? Something funky could have happened with the battery level. It's worth a shot. If that doesn't work, I'd contact support.

 

This happened to me with my original Versa. It died after we went in the pool. However, it was two years old, so I just chalked it up to aging causing an issue with the waterproofing and bought the Versa 2.

Alta > Versa > Versa 2 > Sense
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