help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The battery of my Sense is dying

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2023 09:15 - last edited on ‎07-04-2023 11:25 by Fitbit Moderator

‎07-04-2023 09:15 - last edited on ‎07-04-2023 11:25 by Fitbit Moderator

Can you or anyone help 

 

 

Moderator Edit: Clarified Subject 

Best Answer
0 Votes
7 REPLIES 7

‎07-04-2023 12:14

‎07-04-2023 12:14

Hi @Jojov, welcome to the community.

If the battery life of your device is draining too fast, I'll recommend trying the tips described here: "Can I extend my Fitbit device's battery life?". In case none of the recommendations improve the battery, you can always contact our customer support team to get a prompt and suitable resolution. 

Best Answer
0 Votes

‎07-05-2023 02:52

In response to EstuardoFitbit

‎07-05-2023 02:52

I have same issue maybe last one month. It used to last 4-5 days. Now just 30 hours max. Not sure if it is sync issue with IOS related or something else.

Best Answer
0 Votes

‎07-10-2023 05:12

In response to uyeveuye

‎07-10-2023 05:12

Can fitbit reply to our messages here? I need to charge sense everyday now. Sense is loosing 70% of the battery every day.

Best Answer

‎07-10-2023 06:43

In response to uyeveuye

‎07-10-2023 06:43

Hi @uyeveuye, it is nice to see you again in the community. 

I'm sorry for the delay in giving you an answer, we are experiencing a high volume of inquiries right now and estimated wait times will be higher than normal. 

In some cases, the power source you use to charge your device can be a little lower than recommended. With this in mind, my recommendation is trying to change to a different USB port or a UL-certified wall charger.

Here are some other tips to improve the battery life of your device: Can I extend my Fitbit device's battery life?

Best Answer
0 Votes

‎07-11-2023 02:32

In response to EstuardoFitbit

‎07-11-2023 02:32

Hi, I have tried everything recommended in these forums and in your above article but my Fitbit sense is still draining from 100% charged to dead within hours. Is this now a warranty replacement issue and if so what do I do to get the replacement as my device is still within the warranty period?

Best Answer
0 Votes

‎07-11-2023 03:15

In response to EstuardoFitbit

‎07-11-2023 03:15

So there is nothing wrong with the hardware or software. All I need to do is do same things I have been doing over and over. Also I need to get a flight to USA find a UL certified wall charger came back to UK. That means every fitbit customer in the world should do same. Is fitbit too tight to give UL-certified wall charger?

Get real please. 

Best Answer
0 Votes

‎07-11-2023 10:15

In response to uyeveuye

‎07-11-2023 10:15

Hi there @uyeveuye @Bluebird1. Thanks for confirming you have followed the steps previously recommended.

Since the steps have not been helpful for you, I would like to request a case for each of you with our Customer Support team. This interaction is going to be via email. They should ask you for some extra information, so I recommend keeping an open conversation with them. 

Best Answer