The button on my Sense isn't working

[BMFitzy]

Hi 

My Fitbit sense button doesn't work. I have tried it all... Press with the thumb for several seconds, quickly too... I have reset the watch... And nothing... Screen only wakes up by motion. Is is failure usual? Is there anything else I could do before contacting seller? 

Thanks

Moderator Edit: Clarified subject

[SunsetRunner]

Hi @BMFitzy - you may have already tried this but here is what works for me - Place the forefinger at the right of the device while covering the button completely with my thumb, then pressing. The trick seems to be covering the entire button, with the thumb overlapping the sides of the button, including towards the bottom of the watch. Yes, it’s a little tricky until you get used to it. 

[WilsonFitbit]

Hello @BMFitzy. Welcome to the community forums! @SunsetRunner It's great to see you around and thanks for your great input! 

@BMFitzy Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. I was able to see that you have reached out to our Support Team and they will be working on your case soon. Please keep an eye to your inbox since they will be replying soon. 

Have a great day!