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The screen of my new Sense is already scratched

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‎08-23-2021 06:07 - last edited on ‎08-23-2021 14:02 by Fitbit Moderator

‎08-23-2021 06:07 - last edited on ‎08-23-2021 14:02 by Fitbit Moderator

Had a Fitbit Sense for a few days. After less than 48 hours the glass has a scratch! I  have no idea how this has happened as I haven't even left the house due to illness have only worn it to bed and sitting watching T.V! I  literally haven't done anything other than wear it like a normal watch. Surely the glass should withstand normal use otherwise the watch is not fit for the purpose it is sold/purchased for. Help!

 

Moderator Edit: Clarified subject

 

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‎08-23-2021 14:06 - edited ‎08-28-2023 09:41

‎08-23-2021 14:06 - edited ‎08-28-2023 09:41

Hi there, @Mwife. Welcome to the Community Forums. I'm sorry to hear about your Sense's screen. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen that you contacted our Support Team after posting here and they're now addressing your concern. Please stay tuned to your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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