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The strap catches skin in my wrist-Sense

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‎05-04-2022 15:17 - last edited on ‎05-04-2022 16:36 by Fitbit Moderator

‎05-04-2022 15:17 - last edited on ‎05-04-2022 16:36 by Fitbit Moderator

The strap is poorly designed. It is hard to put on with proper tension. The end that goes under the main strap often catches my skin while running. It is a poor choice to put the lose end under rather than over the strap. The older versions of strap were a lot easier to put on and the lose end snapped on the perforated strap.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎05-04-2022 16:36

‎05-04-2022 16:36

Thank you for visiting the Fitbit Community, @DrWho.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Have a nice day.

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‎05-05-2022 09:04 - edited ‎05-05-2022 09:04

‎05-05-2022 09:04 - edited ‎05-05-2022 09:04

Didn’t like that strap either. Simple solution is to buy one of their upgrades instead of fighting the basic band. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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