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The time on my Sense is constantly a few minutes behind

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‎11-01-2020 18:58 - last edited on ‎11-30-2020 05:27 by Fitbit Moderator

‎11-01-2020 18:58 - last edited on ‎11-30-2020 05:27 by Fitbit Moderator

I purchased the watch a couple weeks ago, and noticed that the clock is 2-6 minutes behind most of the time. After you manually sync the device in the mobile app (iPhone), it is synchronized again, but not for long.

 

I reached out to Fitbit support, and was told that most likely the device needs to be replaced. I am still waiting for getting the instructions over email, but I wonder if it's a common problem with Sense, and if it actually makes sense to try replacing the device, or simply return it, and try to buy something else.

 

Does anyone else experience similar issues?

 

NB I have been an owner of Charge 3 for two years, and never experienced such a problem.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-02-2020 08:05

‎11-02-2020 08:05

Pretty sure you have a defective Sense. Mine works fine.

Best Answer

‎11-02-2020 19:35

In response to SunsetRunner

‎11-02-2020 19:35

Interesting. Today mine was 19 minutes behind.

Best Answer

‎12-15-2020 22:52

‎12-15-2020 22:52

No one has ever reached out to me from Fitbit, so I returned my watch via Amazon eventually. It has been 1.5 months already, and I haven't received any single email from their support team (regarding the replacement or whatever) after my conversation with them online.

Best Answer

‎12-18-2020 17:07

‎12-18-2020 17:07

I have the same problem. I also have sync issues regardless of how many times I go through all the steps from restarting to complete factory reset. I frequently lose minutes when I do this. It’s very frustrating bc I never know what time it really is. I’m getting no help from support. I’ve contacted them numerous times and most recently I was told someone would get in touch. Apparently that means the same as “your check is in the mail”. I’m angry about this. It was a gift from my children.

Best Answer