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Times spent in heart zones not matching the graph!

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‎03-10-2021 03:42

‎03-10-2021 03:42

Hi, I moved to FitBit Sense from Charge 2, yesterday.
Suddenly, while exercising the time spent in heart zones does not match anymore what is shown in the heart rate graph (it was working perfectly with the Charge 2).
see the screenshot available at this link: https://www.dropbox.com/s/rbdo939gcj1zz40/image0.png?dl=0




 

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5 REPLIES 5

‎03-10-2021 04:27

‎03-10-2021 04:27

Hi @francescojm,

 

the heart rate zones are being calculated differently for Charge 2 and Sense.

Charge 2:

sancho90_0-1615379116451.png

 

Sense:

hrz.png

Source and more details about the heart rate zones: How do I track heart rate with my Fitbit device?

 

Nevertheless, I would agree that the screenshot taken looks strange. Have you already checked the data shown on the Fitbit.com dashboard or do delete your app cache?

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎03-10-2021 05:16

In response to sancho90

‎03-10-2021 05:16

thanks for your message. It looks the same on the fitbit.com dashboard. 
How I delete the app cache?

 

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‎03-10-2021 06:51

In response to francescojm

‎03-10-2021 06:51

If you have an Android device navigate to the settings of the device, look for apps, search for Fitbit and delete the cache there.

But if the same data is shown within the fitbit.com dashboard I do not assume that this will fix the issue.

Based on the picture you have shared I would assume at least a lot of minutes in the fat burn zone should be shown, even if you have manually modified the above calculation of the heart zone rates, which have been changed between the two devices you are comparing.

 

You may ask the Fitbit support to check what is happening with that training data. Best experience I had was with the live chat. You can find the contact options here:

https://myhelp.fitbit.com/s/support?language=en_US

 

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎03-11-2021 08:20

In response to sancho90

‎03-11-2021 08:20

@francescojm   What you experienced is a bug that seemed to happen to everyone who went from a device with active minutes to a new device with active zone minutes.  It also happened when users with active minute devices got a firmware update to active zone minutes.  It lasts one day, then things seem to work fine.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-11-2021 10:29

In response to LZeeW

‎03-11-2021 10:29

hi @francescojm,

 

can you confirm that the problem has been solved by waiting one day?

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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