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Today app on Sense keeps crashing

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‎09-27-2020 17:34 - last edited on ‎09-29-2020 12:10 by Fitbit Moderator

‎09-27-2020 17:34 - last edited on ‎09-29-2020 12:10 by Fitbit Moderator

I have a weather widget installed and core apps, that's it, when I go to the screen and start scrolling, or hit manage, really do anything where I'm in the app for more than 5 or 6 seconds, the watch crashes and reboots.  Anyone else having this issue?  I'm using the SP02 watchface if that makes any difference.  I'm on Firmware Version 44.128.1.42.  Just got my Sense today and have been wearing it for 6 hours or so without issue - other than this one issue now that I'm starting to dig into the apps and settings...

 

Moderator Edit: Personal info removed

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‎09-29-2020 12:15

‎09-29-2020 12:15

Hi @dvdmon. It's good to see you here in the forums.

 

I'm glad that you got the Sense and thanks for letting me know that the Fitbit app keeps crashing. I've verified that your watch is updated, so let's work on this together. Before anything else, may I know if this has happened with other apps aside of Today? I'd recommend to restart your watch to refresh its performance, sync with the Fitbit app and try opening the Today app and let me know how it goes.

 

I'll look forward to your reply.

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