Unable to add card to Wallet app on Sense

[TeeJay1960]

I have a problem with setting up my wallet,

First off, it is a bank supported by FitBit, RBC

I input the numbers but it does not accept them.

The information requested asks for security code from back of the card, trouble is the main card for RBC does not have a security code on it.

There is a second card called "Virtual Visa Debit" that contains the security code for online purchases and I get an error message saying card not supported.

Please help.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the Community, @TeeJay1960.

Thanks for checking if your bank is supported, and your efforts while working on this matter. I'm sorry you're having this experience and just to confirm, are both cards from the same bank? If not, make sure the second card is from a bank that supports Fitbit Pay.

Additionally, I'd suggest contacting your bank so they can help you with the security card, as well as verify if there are any restrictions / limitations with your cards.

[TeeJay1960]

I will check my bank.

[LizzyFitbit]

@TeeJay1960 It's good to see you around.

Thanks for your willingness in checking with your bank. Additionally, please make sure the Fitbit app is updated to the latest version as this will ensure performance of your Sense's features.