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Unable to add card to wallet

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‎12-20-2021 17:31

‎12-20-2021 17:31

I have a Visa through Chase Bank and have been trying to add it to my Fitbit pay wallet, but it keeps saying it's an unsupported card, yet my bank is on the supported list, and my husband is able to add his same type card from the same bank and account on his Fitbit wallet. Am I just out of luck?

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2 REPLIES 2

‎12-21-2021 08:13

‎12-21-2021 08:13

Hi, @Spenc2k, welcome to the community, you may find a way forward in this article What should I know about Fitbit Pay? In my experience, it sometimes needs a couple of attempts to set this up as the process is dependent on the bank and Fitbit communicating with each other.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎12-21-2021 16:57

In response to Gr4ndp4

‎12-21-2021 16:57

You ma y want to contact both Fitbit and your bank  One of them should see the error

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