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Unable to connect Sense to Wi-Fi

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‎06-10-2021 09:36 - last edited on ‎06-11-2021 14:02 by Fitbit Moderator

‎06-10-2021 09:36 - last edited on ‎06-11-2021 14:02 by Fitbit Moderator

With every fitbit model I've had could only update using Bluetooth, although connected to local WLAN never works?? Why? using iPhone 12 with most current update

 

Moderator Edit: Clarified subject

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‎06-10-2021 11:52

‎06-10-2021 11:52

Hi @Reivax.

 

Are you trying to connect to a 2.4ghz WiFi network, as this is the only band the watch supports. Some routers combine both 2.4ghz and 5ghz into one SSID. You may need to separate these if it is the case. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

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3 REPLIES 3

‎06-10-2021 11:52

‎06-10-2021 11:52

Hi @Reivax.

 

Are you trying to connect to a 2.4ghz WiFi network, as this is the only band the watch supports. Some routers combine both 2.4ghz and 5ghz into one SSID. You may need to separate these if it is the case. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎06-14-2021 05:55

In response to N8teGee

‎06-14-2021 05:55

Thanks that’s the problem

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‎06-14-2021 10:02

‎06-14-2021 10:02

Now I see why all the complaints are in the sense this is crazy I get it connected working well then it stops sync to my phone like nothing it set up except my account but task in account on fitbit don't update or acknowledge it being used. HELP

also help me connect to the wifi

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