help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to control Spotify app on Sense

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2022 16:40 - last edited on ‎03-13-2022 16:09 by Fitbit Moderator

‎03-12-2022 16:40 - last edited on ‎03-13-2022 16:09 by Fitbit Moderator

Pretty much in the subject. Just got my Sense from the Ionic recall. Now I can't control my music? I have a premium account so what is the problem?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-13-2022 08:24 - edited ‎03-13-2022 08:39

In response to Guy_

‎03-13-2022 08:24 - edited ‎03-13-2022 08:39

The issue isn't the sync, the issue is that the Fitbit app is saying that my Spotify account is a free one when it isn't. So, therefore, my Fitbit is still saying I need a premium account when I already do have one. 

--------------------------

 

UPDATE: Okay, I was apparently stuck in an odd bug. My main Spotify account logs in with FB, but my phone's browser was logged into a secondary account (and I never really use FB from my browser on the phone) so it apparently created a free account to associate with it under the same email address already associated with my Spotify? Username was a long number but all the other info matched my normal Spotify account. 

It wasn't letting me log in with username / pass for my main Spotify account so I was using the number as user name, which was logging me into the "ghost" account instead of my main. 

Once I logged in on my phone's browser with my regular FB account and logged into Spotify with it from the Fitbit app, everything worked. That was fun!

View best answer in original post

Best Answer
5 REPLIES 5

‎03-12-2022 23:16 - last edited on ‎08-23-2024 10:12 by Fitbit Moderator

‎03-12-2022 23:16 - last edited on ‎08-23-2024 10:12 by Fitbit Moderator

Hi @Justifide  - you have to go into the Spotify app settings in the Fitbit App, click profile photo, Device tile and scroll down to Spotify, Settings and login, then sync.

You may find that Music controls does a better job once Spotify is running on your phone as you can use it any time [double press the button to get to it] without closing your clock face or app. It also enables volume changing.

You can't load Spotify music or personal music to the watch so you will need a phone or another paid for music source.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎03-13-2022 06:49

In response to Guy_

‎03-13-2022 06:49

That does not work. When I log in it says I have a spotify free account even though I definitely have a spotify premium family account. 

Best Answer
0 Votes

‎03-13-2022 06:53

In response to Justifide

‎03-13-2022 06:53

@Justifide  - did you restart the watch and phone and sync again?

Author | ch, passion for improvement.

Best Answer

‎03-13-2022 08:24 - edited ‎03-13-2022 08:39

In response to Guy_

‎03-13-2022 08:24 - edited ‎03-13-2022 08:39

The issue isn't the sync, the issue is that the Fitbit app is saying that my Spotify account is a free one when it isn't. So, therefore, my Fitbit is still saying I need a premium account when I already do have one. 

--------------------------

 

UPDATE: Okay, I was apparently stuck in an odd bug. My main Spotify account logs in with FB, but my phone's browser was logged into a secondary account (and I never really use FB from my browser on the phone) so it apparently created a free account to associate with it under the same email address already associated with my Spotify? Username was a long number but all the other info matched my normal Spotify account. 

It wasn't letting me log in with username / pass for my main Spotify account so I was using the number as user name, which was logging me into the "ghost" account instead of my main. 

Once I logged in on my phone's browser with my regular FB account and logged into Spotify with it from the Fitbit app, everything worked. That was fun!

Best Answer

‎03-13-2022 16:12 - last edited on ‎05-11-2024 09:25 by Fitbit Moderator

In response to Justifide

‎03-13-2022 16:12 - last edited on ‎05-11-2024 09:25 by Fitbit Moderator

Hi there, @Justifide. @Guy_ Thanks for stopping by to help our member.

@Justifide Thanks for the detailed information and your efforts while working on this matter. I'm glad you sorted this out and I'll mark your post as the Best Answer to help other members that might be experiencing the same behavior with their watch. In case you want to learn more about the Sense and its features, let me recommend the User Manual. I hope you can keep enjoying the Fitbit experience! 😊

Best Answer