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Unable to get a Sense as replacement

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‎10-26-2022 17:00 - last edited on ‎10-30-2022 13:17 by Fitbit Moderator

‎10-26-2022 17:00 - last edited on ‎10-30-2022 13:17 by Fitbit Moderator

To whom it may concern,

Fitbit was once a great company, with products that lasted and good customer service. Since the google acquisition this is no longer the case. I simply wanted a replacement to my device (Sense), which was faulty. Alas it is no longer available from fitbit. The only item that is comparable for my discount is Sense 2, which I don't want. I believe in the past decade I have purchased 6 Fitbit devices. The build quality and lifespan keeps declining, and the glitches increasing. It is a shame that google acquired and ruined a good start up. Congratulations.
 
Moderator Edit: Clarified subject
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4 REPLIES 4

‎10-30-2022 13:30

‎10-30-2022 13:30

Welcome to the Community, @FitbitUser1030.

 

Thanks for taking the time to share your feedback. This isn't the type of experience that we want you to have, and I'm sorry for the inconvenience experienced with your Fitbit devices. Our team constantly works to improve them and the input we receive from our members is a big part of the process. Your comments are appreciated and please know we'll keep working to make Fitbit more useful for you.

 

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‎10-30-2022 16:06

‎10-30-2022 16:06

Best Buy and Amazon are both advertising the original Fitbit Sense for $139.95 ... My wife got me one for my birthday earlier in October from Amazon and I have returned the favor for her through Best Buy ... At least within the last two weeks, inventory at that price was available despite the non-support posture by Fitbit ...

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‎10-30-2022 16:32

In response to WharfRunner

‎10-30-2022 16:32

Thanks Wharfrunner. I'm aware there are sub $200 Senses out there from retailers. That's not the issue. It's the lack of accountability for producing subpar devices and the dismal customer service from QuitBit that I take exception to.

 

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‎10-30-2022 18:55

In response to FitbitUser1030

‎10-30-2022 18:55

No worries ... I meant no criticism and wish you well in the long-shot plea for Fitbit accountability ... I have a bit of an advantage there since one of my sons is way up the food chain at Google and I don't have to pay for Google support ... The jury is still out as it relates to that oxymoron known as "Fitbit Support" ... Good luck!

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