Unable to hear calls taken from Sense

[Mannbrad]

Everything‘s working great and I can get notifications. But when I go to answer a phone call on the watch, I can’t hear them and they can’t hear me. Any ideas

Moderator Edit: Clarified subject and updated label

[Clove6060]

Have you set up the watch for calls through the fitbit phone app?

[Mannbrad]

I think so. It vibrates when my phone rings

[Clove6060]

Try redoing it.

tap your picture top left today page. 
tap on wrist calls and go through it

restart sense. 

some operating help.

https://help.fitbit.com/manuals/manual_sense_en_US.pdf#page39

[Guy_]

Hi @Mannbrad  -  also check the volume settings on the phone and watch and see if by chance mute has been engaged.

In addition to what @Clove6060  has supplied also verify that Bluetooth Sense Controls is working by clicking on On-wrist calls in the Fitbit App; you may have to go to Bluetooth and configure it to take calls [once] and then do On-wrist calls again for it to work after.