Unable to sync or setup Sense

[ThePeck]

I've had my sense about 2 months now. Every since I got it there have been problem syncing. I've had to delete and re-add the device multiple times. I just did that today since it wasn't syncing for the past day and I couldn't get it to sync. Now with uninstalling the app, restarting and everything I can't get the fitbit app to setup again. I'm really frustrated with it. I never had this problem with my Versa 2.

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @ThePeck.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand that this can be very frustrating. I was able to see that you have already a case with our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

See you around.

[Trudysmom]

I am having the same problem with my Sense.  I have deleted and re-added my device several times.  No luck and no syncing.  I don’t know what else to do.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Trudysmom.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and recommend confirming the complete troubleshooting instructions at Why won't my Fitbit device sync?

Hope this helps!

[John_himm]

Android or IOS?

[Trudysmom]

iOS,

Sent from my iPhone

Moderator edit: personal info removed

[LiliyaFitbit]

It’s good to see you in the community, @John_himm. Thank you for your reply, @Trudysmom.

@John_himm I appreciate your efforts to help.

@Trudysmom Thank you for providing the additional details. If you continue experiencing difficulties, please make sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this gets you back on track!

[ThePeck]

To others that are having this problem. I had to select the best answer and contacting their support. For my case, I'm having to send it back and getting a new one.

It's clearly a problem with the Sense because since I mailed it yesterday I've been using my old Versa 2. Which hands down performs amazing better than my Sense did with regards to notifications and syncing. I set it up without any issues, it's syncing consistently and not hours or a day between syncs. And I get notifications immediately as they come up on my phone. Not hours after when I was using my Sense.