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Unresponsive screen on Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2023 19:52 - last edited on ‎11-07-2023 12:21 by Fitbit Moderator

‎10-25-2023 19:52 - last edited on ‎11-07-2023 12:21 by Fitbit Moderator

Over the last week, I have had the following issues with my watch:

  • Fitbit logo randomly appears and won’t go away
  • watch screen is unresponsive to touch or movement but had battery life because it buzzes
  • watch face turns on and won’t turn off but does not record heart rate or steps
  • watch won’t sync to my Fitbit app and the app just continuously says it’s looking for the watch
  • watch data won’t sync when it finally comes back to life

This was a replacement watch when my Ionic was recalled and honestly I don’t think I would choose it again. I’d like someone from Fitbit to contact me on how I can either fix these issues or get a refund. I do not want a replacement watch. 

 

 

Moderator edit: edited title to clarity

Best Answer
1 REPLY 1

‎11-07-2023 12:20

‎11-07-2023 12:20

Hello, @DPrime577 Welcome to the Fitbit Community!

Thank you for your efforts with the situation you had with the screen. I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them back.

Best Answer