help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update fried Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-08-2023 03:24

‎11-08-2023 03:24

Am I the only one that had an Ionic under recall, ordered a Sense and a year later when an update is performed, due to being bought out, my watch is fried? 

I've tried everything short of running over it and nothing but a flashing symbol.

Was told I could get 35% off another watch. No thanks, Samsung now has my business.

Do yourselves a favor, drop these fitbits in the lake and run to get a Samsung Galaxy. Thank me later! 

Best Answer
5 REPLIES 5

‎11-08-2023 11:39

‎11-08-2023 11:39

Anything has got to be better. 

Best Answer

‎11-08-2023 21:43

‎11-08-2023 21:43

Same. Went from 6 days of battery life for 2 years to 2 days a couple months ago, back to six days after deleting a couple of unused apps. Then two weeks ago, battery life mysteriously dropped to one hour. Fitbits response...buy a new one for 35% off. Nope. I just canceled my premium subscription and am considering a Garmin due to battery life and tons of the same features with no subscription needed to get them. I thought about a Samsung, since I have a Samsung phone, but I don't want to have to charge every day or two. My husband has a Garmin and loves it and I swear he charges like every couple weeks. 

Best Answer
0 Votes

‎11-09-2023 02:23

In response to GracieJune

‎11-09-2023 02:23

I charge it while in the shower so no biggie for me. I do absolutely love all the features without paying like fitbit. It's a personal choice but I choose no more fitbit issues. My friend has a Samsung Galaxy 2 and has never had any issues so that really helped me make my decision on purchasing my 6. 

Best Answer
0 Votes

‎11-09-2023 02:48

‎11-09-2023 02:48

same here- 3rd watch. take very good care of them- had an Ionic- went belly up- got a Sense and since this update 2 weeks ago- stuck in logo loop. I called C/S - offered 35% off- my response was - "why don't they just FIX IT?! - sounds like it is a software problem - I guess maybe I need to buy an Apple now". they said "well if that makes you feel better".. great customer service - what kind of response is that? They should just fix the problem- since now I also have chargers and covers and bands that are useless AS WELL... VERY disappointed... I don't think I should need to buy a new one every 2 years - especially when I take very good care of them. 

Best Answer
0 Votes

‎11-09-2023 02:56

In response to SweetLife888

‎11-09-2023 02:56

Absolutely identical situation. Poor customer service for sure. Just as you, I have numerous bands and accessories no longer useful. 

 

Best Answer
0 Votes