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Vertical bar of light on Sense watch face

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‎12-19-2020 06:41

‎12-19-2020 06:41

Since I activated my new Fitbit Sense a vertical bar of light displays down the center of the watch face. I can’t read any of the data displayed on the watch face because of that light bar.  So far, no help from the Help Desk. Anyone had a similar experience?

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‎12-19-2020 12:28

‎12-19-2020 12:28

@JiimW this sounds to me like a hardware issue. You can try rebooting your watch by pressing and holding the left button until screen goes blank and logo appears, but I would reach out to Customer Support. You probably will need a replacement.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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