Warranty on Sense and how to get it replaced

[Devandra]

My Fitbit sense is less than a year old and has stopped tracking heart rate. How do I get this fixed and what is the warranty on these units ? Trying to get hold of Fitbit is proving rather difficult in Australia.

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Odyssey13]

@Devandra  I've asked a Fitbit Moderator to stop by with any Australian support contact options for you.

[JuanFitbit · Accepted solution]

@Odyssey13 Thank you for your help and heads up. 

@Devandra , A warm welcome to the Community! Thank you for reaching out. 

To contact our team dedicated to Australia, try using this link.

You can check that the info shown is from your location, if you scroll down and right of the language, you see the flag (in this case the Australian one).

If you see another flag, just click on it and select the one that represents your location.