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Watch died after swimming

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‎07-09-2023 06:36

‎07-09-2023 06:36

I took my watch in the pool to track a swim and it is hard dead ever since then.  I was guessing maybe some water got in there? (The watch is only a year and half old).  I just let it dry out for about a week then i tried plugging it in for a charge but its totally nonresponsive... is there anything I can do?  I know that the warranty is only a year, which is quite dissapointing that it would die while doing an approved activity?

 

This is my second fitbit sense that lasted about a year and half and I am a premium member, is there any recourse I have to get it replaced/fixed?

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6 REPLIES 6

‎07-09-2023 14:12

‎07-09-2023 14:12

I plan on swimming next week. I guess I will leave the watch off.

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‎07-09-2023 20:53

‎07-09-2023 20:53

Hi @vaterp - the seals on some watches are not robust and do detiorate over time.

If you do decide to get another it may be better to stick with the Sense which has features not found on the Sense 2.

Your post is moved to the Sense forum.

Author | ch, passion for improvement.

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‎07-09-2023 20:56

In response to HowardnMD

‎07-09-2023 20:56

Hi @HowardnMD - the Sense 2 is under warranty for a year and can be replaced if it fails during that time. As it may take a while for water damage to appear avoid getting it wet a few months before the end of the warranty to be on the safe side.

Author | ch, passion for improvement.

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‎07-12-2023 00:56

‎07-12-2023 00:56

I took my Fitbit sens swimming and it’s been dead since.

 What is this? It’s supposed to be water resistant!

i too have paid an annual Premium subscription .

 Can Fitbit at least suspend my membership? Otherwise the money is just wasted!

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‎07-12-2023 03:42

‎07-12-2023 03:42

This happened to me. Fitbit died after swimming. I contacted customer service , but the warranty had expired, so all I get is a discount on a new one. My premium membership will be wasted.

so be warned, FITBIT IS NOT WATERPROOF 

 

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‎08-10-2023 12:16

In response to Walibi

‎08-10-2023 12:16

I was wearing my Sense in a 4 foot pool with my 6 year old granddaughter and the face went blank.  I tried to reset it and the Fitbit diamond appeared and it seemed to be trying to reset. I read to reset the clock which I did but my Fitbit is completely dead.  My Fitbit is 18 months old out of warranty.  I paid by credit card so I’m going to submit a claim. 

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