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While charging Sense, it disconnects from the charger

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‎08-21-2021 10:33 - last edited on ‎08-21-2021 16:18 by Fitbit Moderator

‎08-21-2021 10:33 - last edited on ‎08-21-2021 16:18 by Fitbit Moderator

While charging the sense disconects from the charger repeatedly i have to clean the contacts everytime i charge it. The charger it came with no longer charges it so had to buy a new one. Like the watch but these repeated issues with charging and calling support are getting old. For the sense 2 make sure these charging issues are taken care of. 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-21-2021 10:49

‎08-21-2021 10:49

Hi @Acowsar  did you purchase an authentic Fitbit charger? Each charger comes with a warranty, too.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-21-2021 11:06

In response to Odyssey13

‎08-21-2021 11:06

I did but the whole charging thing is a process every time i charge it.
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0 Votes

‎08-21-2021 11:21

In response to Acowsar

‎08-21-2021 11:21

what did support say?

 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-21-2021 16:21 - last edited on ‎07-02-2024 16:17 by Fitbit Moderator

In response to Odyssey13

‎08-21-2021 16:21 - last edited on ‎07-02-2024 16:17 by Fitbit Moderator

@Odyssey13 Thanks for the tips shared. 

@Acowsar Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your disappointment is coming from. I appreciate the troubleshooting performed and for taking the time to contact our Support team. Your feedback and comments are appreciated, we're always striving to improve our services offered. I'd like you to make sure you're following this procedure to charge your Sense. 

Hope this helps. 

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