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White Lines on the Screen

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‎03-29-2021 01:28

‎03-29-2021 01:28

Hi

My Fitbit Sense has 3 solid vertical lines on the screen.

I've switched it off/on and still there.

The device says the software is up to date.

Can someone help with this please?

Thanks

Steve

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3 REPLIES 3

‎03-29-2021 02:41

‎03-29-2021 02:41

Hi @Steve1516 Try a Factory Reset (settings app and scroll down to About) if you can navigate there and then set it up again and see if that does it. If the lines are still there you will need to contact Customer Support 

Customer Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-31-2022 16:43

In response to NellyG

‎03-31-2022 16:43

Mine looks like the screen is failing. Three, very bright, white lines on the right side of the screen. No reset/restart is going to fix that.

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‎10-02-2022 10:41

In response to Liddia85

‎10-02-2022 10:41

Is that what happened? The screen failed and there is no fix?

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