help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

White screen Fitbit Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2021 07:23 - last edited on ‎07-22-2021 04:37 by Moderator Alum

‎07-21-2021 07:23 - last edited on ‎07-22-2021 04:37 by Moderator Alum

Can't get it off a blank white screen, says fully charged and tried to re-sync but no help just turns black then back to white screen.

 

 


Moderator edit: subject updated for clarity

Best Answer
3 REPLIES 3

‎07-22-2021 04:39 - last edited on ‎09-17-2024 09:31 by Fitbit Moderator

‎07-22-2021 04:39 - last edited on ‎09-17-2024 09:31 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Matt6363. 

Thank you for sharing all this information about what you've been experiencing with your Fitbit Sense watch.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed or what are the options available for you. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎10-26-2021 13:26

In response to DavideFitbit

‎10-26-2021 13:26

I'm having the same issue. How do I open a ticket? Just happened this afternoon 10/26/2021. TIA!

Best Answer
0 Votes

‎11-04-2021 11:56 - last edited on ‎09-17-2024 09:31 by Fitbit Moderator

In response to Itsme_ali_i

‎11-04-2021 11:56 - last edited on ‎09-17-2024 09:31 by Fitbit Moderator

Hi, welcome to the Community, @Itsme_ali_i. 

Thank you for sharing that you've been experiencing the same inconvenience with your Sense watch. 

Before considering other options, could you please confirm if you already tried the restart procedure as described in this article, as this has been useful for other users experiencing something similar. 

Hope this helps, I'll be around.  

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes