Hi there. I am not sure if you have done this yet but you need to specify which program you want the notifications to come from. However, if you are like many of us who have had the Sense from the beginning, you may experience inconsistent performance with the text and call notifications. I have a Samsung Note 9 and also use Textra (fantastic program) and only had it work for a few weeks, but you may have a different outcome. If this procedure doesn't work, I would encourage you to search the threads for text notifications since there are numerous posts available. You should also reply with your phone model and Android version so others can potentially contribute other settings to check.
1a. Make sure battery optimization/saver is disabled for fitbit app. Settings>apps>Fitbit>battery>optimize battery usage=not optimized
1b. Settings>device care>battery>power mode>adaptive power saving=disabled (slide the radio button)
CONFIGURE THE APP
1. Open Fitbit app and click on profile located in the upper left corner of the screen (round circle)
2. Select Sense under the accounts list
3. Scroll down to notifications (sits just below the on-wrist calls setting)
4. Select the setting for Text Messages (tap the word) and select Textra from the list of available software. This area is where you can associate the programs to the other notification options and enable calls. Keep in mind that setting up calls also requires a second setup process in addition to enabling here.
Please reply if this works so that others will know if this solution might work for them too, or to allow others to offer additional options to try. I have been meaning to try to use the default Samsung message app to see if I could get mine to work again since I know several of their companion apps do not support 3rd party apps for SMS/MMS but this would be for a proof of concept exercise since I don't want to stop using Textra. Also, even though I have emails disabled without a program associated to the setting, I still get Gmail notifications that I can't seem to permanently turn off. Hopefully your experience is different with a slightly newer device but the Sense forums are a great place to get help from the community.
