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Why didn’t I get the 6 months free Premium advertised?

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‎09-03-2022 07:35

‎09-03-2022 07:35

When purchasing my Fitbit Sense, the advertising said I would get 6 months free Fitbit Premium.

When I go to the dashboard to attempt to activate this, there is only the payable options.

Before Sense I had a Versa and had a few months of a Premium trial. Does that mean I’m no longer eligible?

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‎09-03-2022 09:07 - edited ‎09-03-2022 09:09

‎09-03-2022 09:07 - edited ‎09-03-2022 09:09

I had same issues when I bought a Versa for like a month and switched to sense. Called support several times and after much headaches ended up giving up. Bought a year membership and moved on. Call support and see what they say and do. Maybe things are different now. 

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