Yesterday, my Sense suddenly has this 2 bright lines on the right side of the screen

[zrodrig]

Yesterday, my Sense suddenly has this 2 bright lines on the right side of the screen.  It is no longer tracking calories (other than normal daily calculated calories), floors, active zone minutes.  Bottom line, it's just a regular watch now.   I have had the watch for 1 year as of 07/17/2021.

[Guy_]

Hi @zrodrig - the first thing to do is try a restart and if it doesn't fix try changing the clock face.

[zrodrig]

Hello Guy, yes, I forgot to mentioned that I had already restarted it several times to no avail.  I also shut it down multiple times and still a problem.  I'll try changing the clock face.

[Guy_]

@zrodrig - if you have synced, did you try a full Shutdown from the watch Settings menu, wait at least 10 seconds before placing on the charger to restart it and charge it.

If neither restarting or clock face change fixed it, chat via the Fitbit App, click profile photo, Help & support, Contact Customer support 

[zrodrig]

Okay, I tried 3 different clock faces but that did not help.  Also, the lights in the back are not flashing like usual.  See photo below.  This is what I'm seeing.

[Guy_]

@zrodrig - thanks for the photo, looks like it may be a watch fault or the screen has become partly detached, not easy to see.

Support may take you through a factory reset just in case it's a firmware issue.