button not working and sensor plate separating

[DerAusgewandert]

The button stopped working. Tried reboots and a complete factory reset. Only noticed later that the sensor plate on the back is separating from the case. I think it should be flush with the case and don't remember it sticking out like this. Reminds me of battery swelling on a phone I had. The pressure from the battery could explain the back coming out. This could also explain the malfunctioning button.

Question for the community: Should this be flush or is this normal?

thanks

[DerAusgewandert]

looks like I even see a gap towards the right side between the plate and the case. 

cheers

[DerAusgewandert]

OMG. I have to spam the forum first before I get privileges to edit my posts and add photos. 
https: // drive . google . com/file/ d / 1CGh9ZIeHWw6PiTiWWUyrscmH9fwMriUX/view?usp=sharing
try this if you want to see it. Remove the spaces. 

[SunsetRunner]

Mine's not totally flush, when you run your fingernail on it, the nail catches on the edges somewhat. Side button functions normally on mine. 

[DerAusgewandert]

Yeah, that's what I remember. This is a lot more though. It's the entire thickness of that sensor cover that's sticking up. Thank you for posting.

[DerAusgewandert]

well, I expected this not to go a smooth way. This is the response I received just today after a helpful support person escalated it to the technical team. 

Another company that I have to take off of my trusted company list. Hope you have a better experience dear all in this community.

cheers

[Soyerski123]

Are you sure that such an approach is in line with your country legal regulations? I am sure that in my country this is not allowed. 

[Clove6060]

Same here