device lock doesn't seem to work when I take it off my wrist.

[chaube97]

Hi guys so I've recently bought a Fitbit sense.

The problem is that I've set up a four digit PIN for the device lock and it says in the recommended settings which is what I selected, that they will prompt me for the pin whenever I take the device off or every 24 hours.

However, when I take off the device and try to access the device apps, it does not prompt me for the four digit PIN.

Is this normal or is there a way to fix it?

Thanks in advance.

[Gr4ndp4]

Hi, @chaube97, it should work, it does not engage immediately but will do if you try to make a payment after removing it from your wrist or if 24 hours have passed since last entering the PIN. This article What should I know about Fitbit Pay?  provides detailed background.

Please post here again if you have further questions.

Cheers