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downloaded new clock face, payment did not go through. Now is has locked my fitbit

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‎01-14-2022 15:02 - last edited on ‎11-28-2024 10:59 by Fitbit Moderator

‎01-14-2022 15:02 - last edited on ‎11-28-2024 10:59 by Fitbit Moderator

Downloaded new clock face, payment did not go through.  Now is has locked my fitbit, cannot clear settings.  Help please.

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‎01-15-2022 17:57

‎01-15-2022 17:57

@CharleneO56 have you tried a restart. You could also try and install a new face from the fitbit app. 

If you payed through kiezelpay go here to see your payed apps and clock faces. 

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