find my phone should NOT alarm through bluetooth headphones

[cpou88]

Has this been logged as a bug yet, fixed yet?

Today was the second time the find my phone alarm scared the heck out of me through my bluetooth earbuds.  Wondering if its possible to have the alarm to go to the phone speaker _as it should_ despite being paired to bluetooth earbuds?

Thanks for your support

[USAF-Larry]

I can see that would be nice, @cpou88, but not sure Fitbit can do anything about it. That is probably up to the phone OS to control that.  When I have my Bluetooth earbuds connected to my phone ALL sounds are redirected from the speaker to the earbuds, basically the speaker is muted so that sound goes to the Bluetooth device.  But then, if I have the Bluetooth earbuds connected to my phone, I don't need to use the Find My Phone feature - the phone is connected to me at that time.

[cpou88]

USAF-Larry, 

   Thank you for your service.  With all due respect, are you an android dev?  Wondering why you'd bother to respond with "probably up to the phone OS", if you don't know, please don't speculate.  That only serves to ruin the thread signal-to-noise ratio.

Android "Find my phone" is able to send an audio alarm through my bluetooth earbuds and phone speaker simultaneously, so presumably now that Google has purchased Fitbit, they should have similar permissions to fix the current functionality.     Hoping one of the fitbit dev's will actually read this and respond.  Now don't get me started on them sending  a _max_volume_ alert directly to my earbuds.  First time that happened I seriously considered returning my Sense.  😉  While I appreciate that this watch was 50% of an Apple watch, this seems like a foundational app that was not thoroughly tested.  Please do better, FitBit dev team.

Thanks!

[Rich_Laue]

This would be a setting under the Bluetooth sound settings on the phone. 

It is possible with Samsung and most of the later android versions. 

[cpou88]

No.   I haven't changed the settings on my phone between using the Fitbit find-my-phone app and Google's find-my-phone page.  The Google App behaves correctly, rings the phone-speaker regardless of phone settings.  The Fitbit app does not.  Clearly a bug in the Fitbit app.

[USAF-Larry]

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@cpou88 wrote:

USAF-Larry, 

   Thank you for your service.  With all due respect, are you an android dev?  Wondering why you'd bother to respond with "probably up to the phone OS", if you don't know, please don't speculate.  That only serves to ruin the thread signal-to-noise ratio.

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No problem @cpou88, I'll keep my experience to myself to your future posts.

[cpou88]

Larry,   

   Didn't mean to hurt your feelings, but I'm not trying to make this about me or you, so please don't treat my comment as such.

You have >7k thumps up so you must know something about something!

Both responses so far seem to make no sense given that Google has clearly shown the behavior I'd expect is possible from a webpage. 

I'm making a broad assumption that its also possible via the connection from my Sense to my phone, however maybe I'm missing something, maybe its the fact that its a bluetooth connection that means the App cannot work correctly while the phone is connected to a bluetooth headset. 

What I'm looking for is a detailed-fact-based account of the reason for the aberrant behavior of the find-my-phone app of the problem and/or if it can be solved, or at least is there a way to report a bug to the developer of the Fitbit blessed find-my-phone app.

[Rich_Laue]

On my phone I can have headphones connected, a Bluetooth speaker connected. 

I have phone calls sent to the headphones while music plays through the Bluetooth speaker and system notifications including Fitbit go through the phones built in speaker. I can just as easily choose a second music app to play through the headphones. Yes I set it up through the phones Bluetooth speaker management. However without knowing why type of phone you are ask my about, it my not work for you. 

What webpage? 

@cpou88 please remember that you are asking for help from your fellow Fitbit users,, we are not Fitbit developers, we can not rework your Fitbit app. We sometimes can provide a work around. 

In your case, reach up to your ear and turn the headphone off. This would be an easy work around. 

[cpou88]

Rich

   Thanks for taking the time to respond. The webpage I'm referring to is here, the first hit if you google "Find my android"

https://www.google.com/android/find

I did eventually find the actual customer support email and asked them to file a bug report. 

Have not heard back.  Hopefully the Google acquisition will yield positive results.

As a new-to-fitbit user (I had an Ionic for a few months, wasn't impressed so I gave it to my son), I was unaware and more than a little surprised to learn that these forums are completely disconnected from legit Fitbit Customer Service.   

[Rich_Laue]

So you are not asking about the find my phone app that is on your Sense? 

You say that you finally found the contact support - for what company? 

Their is a link to Fitbit support on every page of this community another link to support through the below link to help, and a third link under the help found in your Fitbit app. Or simply search Google for Fitbit contact phone number.