"Error 1000" on Apple Store - purchasing 6 months free trial

[HeleenSt.NL]

Hi everyone,

Last week I bought a Fitbit Sense including a 6 month free trial for Fitbit Premium.

I can choose "premium" at my Fitbit App --> On the next page I have to choose between an annual payment or a monthly payment --> I choose annual --> "Start my 6 month free period" --> Pop-up from the App Store to verify the purchase --> Pop-up "Please check your payment details in your iTunes account and try again. Error code: 1000" 

Things I've tried:

- removing cookies and cache

- removing Face-ID
- double checked my App Store account 
- Closing the app and restart 

I have an iPhone 12 mini, IOS 15.1.1 (up-to-date)

I live in the Netherlands so purchasing from the official Fitbit Website won't work.

I've read a lot of topics but I still haven't found the answer.

Who knows how to fix this?

Thanks! 

Heleen

Moderator edit: Subject for clarity.

[GraceGFitbit]

Welcome to the Community Forum @HeleenSt.NL. Thanks for the details mentioned and trying those things to solve the issue.

If you keep having this error, please attach a screenshot to your next reply. 

In the meantime, please purchase Fitbit Premium through Fitbit.com. 

Your patience and understanding while this gets resolved is appreciated.

Have a nice day !

[HeleenSt.NL]

Hi Grace,

Thanks. I have no idea how to attach a screenshot. The screenshot has a Dutch error so i doubt if it will be helpfull for fixing the issue. The english version of this error is available at other posts at this community. They have the same error: 1000 

i cannot purchase my 6 Month free trial at the Fitbit website because i live in the Netherlands, Europe. And besides that, my free trial is for 6 months and the website of Fitbit only allows to purchase a free trial of 3 months. 

What’s next? 🙂

Thanks! 

Heleen