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"No measurement" on Fitbit sense heart rate monitor screen

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Just got my sense yesterday.  In real time it tracks my heart rate on both the watch and app. When I am on the app and click on the heart rate it just brings me to a blank screen that says no measurements.  I have factory reset the watch, cleared data and cache a bunch of times, uninstalled and reinstalled the app multiple times, restarted my phone a bunch of times after clearing data and reinstalling the app.  Nothing.  

 

When I log an exercise it will give me a heart rate graph for that.  But if I just go to the heart rate tab it will just say no measurements in a blank white screen. 

 

I am using a pixel 3 with android 12. Phone and app are all up to date, I just reinstalled app today, factory reset watch and updated it.  I have no idea how to fix this. Any help would be great. 

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Me too. I have an iPhone iOS 15.7.1 (recently updated). 

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