"Oops Looks like there was a connection issue"

[Midnightszzzz]

Hi  i have this issue that started today,  where when i try to access the Fitbit gallery it says Oops Looks like there was a connection issue after countless minutes of loading, the only way i  have access to the fitbit gallery is of use of mobile data and  i have very little mobile data and i would like to conserve it and try to find a way to use wifi over mobile data. 

I have contacted support one of them were able to help me and the solution was mobile data and the rest were unsure how to fix, despite how well they offered support.
The solutions i have tried are:
Reinstalling the app
Logging in and out
Turning mobile data off and restarting fitbit device

Clearing cache And force stopping the app.

If there is anyone who has fixed this issue or knows a fix please let me know , thank you.

[SunsetRunner · Accepted solution]

Hello @Midnightszzzz 

see if this troubleshooting by @Guy_  can help you out

[Midnightszzzz]

Hi thanks alot this worked for me,
For those who have this issue it seemed a clock face i had installed was faulty all i did was tapped on it and  clicked remove i  also scanned my phone for virus's