09-17-2021 10:32
09-17-2021 10:32
When I swap out my fitbit sense bands, the screen frequently, like 85% of the time, changes to the music control screen. Why?
Anyone else have this happen?
Answered! Go to the Best Answer.
Best Answer09-18-2021 23:58
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-18-2021 23:58
Hi @ksattler.
It's likely you are putting enough pressure on the casing (whilst holding it) to activate the side button and then activate one of the quick shortcuts (music control). I don't think it's anything to worry about, it's just the way the button works (it is inductive and responds to pressure). So any pressure detected around the casing can sometimes be mistaken for a button press.
09-18-2021 23:58
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-18-2021 23:58
Hi @ksattler.
It's likely you are putting enough pressure on the casing (whilst holding it) to activate the side button and then activate one of the quick shortcuts (music control). I don't think it's anything to worry about, it's just the way the button works (it is inductive and responds to pressure). So any pressure detected around the casing can sometimes be mistaken for a button press.