the fitbit icon is staying on the screen and it will not return to the start up screen

[geraldineables]

The Fitbit logo is on screen and I cannot go back to the home screen.  I deleted from bluetooth and it is no longer registering with my iphone - it is not finding the device.  It seems to be frozen.  I tried to force close and this did not work.

[Guy_]

Hi @geraldineables - it seems that something is freezing and it is time to restart the device.

[geraldineables]

It is not allowing me to restart the device

[Guy_]

@geraldineables- what action are you trying to do that is not working? 

Normally pushing the power button of a phone should work, it should give you options which you select and maybe confirm. if not try letting it run down completely.

Also for a watch see How do I restart my Fitbit device? 

[geraldineables]

I tried but it is not shutting down .. it just keeps vibrating

Sent from my iPhone

[Guy_]

@geraldineables - perhaps you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They can give you precise guidance.