Did anyone else's app change for sleep ?

[Bkabse]

On Monday March 27 to my surprise I woke up and see my app had changed to this ...

 I was in love with it! 

Then today I wake up and find it was back to the old way! Why!?

I want the new way back it was way more informative !

[karlena]

its 4/5/17, and my sleep chart changed back to the old form overnite too. After 9 days. I liked that format, Where did it go? Why did it change back? and how do I get it back?

[Nicholeena]

I loved the new way... the old way sucks lol. Bring it back Fitbit! 🙂

[KD55]

I only got mr firbit alta hr 3 days ago. 2 days of great sleep insight, REM, Deep and light sleep, then last night it was just awake or sleep. Whats going on? Have i changed something by accident?

[Wilburfixit]

Happened overnight for me too. I have obstructive sleep apnoea and found the new graph really helpful. Now it's gone back I'm quite annoyed. There's no point in it for me now.

[KmMD]

Just lost mine today. Had them for 3 weeks and then gone.

[AmyJay]

I downloaded the latest Charge 2 update, and my sleep stages tracking has now disappeared. What happened to it? How do I get it back?

[Wilburfixit]

Hi all. 

I contacted Fitbit and my issue was caused by my device only having 15% charge left. It can't monitor your heart rate properly when it's as low as that apparently. Back to normal now after a full recharge.

[AmyJay]

Same here: battery was low, sleep stage tracking worked when it was recharged.

[Elfis]

Was this issue ever solved? It happens to me even when the battery is at 100%.

[Wilburfixit]

Hi Elfis

It's worth giving them a call. I think I was fortunate as it was the first thing they hit on. Mine has been fine since. Good luck.

Will

[manwalk]

I was disappointed by the new sleep display...gone are the sleep stages and now i only have a display of time asleep, awake, etc. 

not very helpful!...how do i get the old display back?

[Wilburfixit]

Hello mate. Mine was cured by fully charging my Fitbit. I thought it would be fine as it showed 15% battery life but unfortunately no. It can't Tesco properly with such s low charge.

[AmyJay]

Yes, solved. Sorry I didn't update my post. It was two things: battery below 15% blows sleep stages, and less than 2 hrs sleep blows sleep stages.

Sent from my iPhone

[Dunc741]

I just started with a Charge 2 earlier this week, and love the sleep stages. After two days of those I now get the far-less useful sleep pattern. Checked my charge (due to replies above): still above 80%. I did track short naps for the first two days (haven't had time to nap since:() but after the first nap I still had sleep stages for next night. 

So are you saying that if you have sleeps under 2 hours the settings will no longer show sleep stages for longer sleeps?

[Wilburfixit]

That's interesting Dunc. I hear you about the charge but have you tried a long charge, say overnight? I'm never convinced that charge indicators are terribly accurate.

I found the help desk at Fitbit really helpful although you are held in a queue so patience is required. If a long charge doesn't cure it and you are happy that the strap isn't too slack I would give them a call.

Sent from my iPhone

[karlena]

No. But I picked up that it takes about an hour to start sleep monitoring. And I've seen a couple times that when syncing is laggy, then I get the old pattern. Regardless of amount of charge. It goes back eventually

Sent from my iPhone


Sent from my iPhone

[Dunc741]

I just started with a Charge 2 earlier this week, and love the sleep stages. After two days of those I now get the far-less useful sleep pattern. Checked my charge (due to replies above): still above 80%. I did track short naps for the first two days (haven't had time to nap since:() but after the first nap I still had sleep stages for next night. 

So are you saying that if you have sleeps under 2 hours the settings will no longer show sleep stages for longer sleeps?

[Mitte63]

I bought the Fitbit Charge 2 for the Sleep Stages recording ( Awake, REM, Light, Deep )...

It worked fine for the first 2 weeks till last Thursday.

Then it only showed Sleep Patterns which is not useful for me. I checked my settings to see if anything had changed, but no, all was the same.

So I contacted online support. 'Pablo' was very helpful at support. He checked my account setup and after a bit of a chat, offered a solution to try.

I'm happy to say the solution did work. Sunday nights sleep was back to showing Sleep Stages.

To fix my Charge 2, I had to put it onto the charger and then do a reset on the device. To reset whilst on charge, you need to press the button on the Charge 2 in for about 4 seconds . This will be confirmed by the Fitbit symbol appearing on screen with a vibration. And then it's done. Just leave on charge for a couple of hours.

I was worried I would lose all previous info, but that was no problem. All OK.

[SunsetRunner]

I have a full battery and still it will not show the old sleep patterns. I think this is Fitbit doing an unhelpful switch