04-17-2017 08:17
04-17-2017 08:17
In the past few weeks the sleep information I used to get from my Fitbit has changed -- and for the worse IMHO.
I used to see good information about depth of sleep. Now all I see is a bar showing total time asleep. And, no, I have not changed sleep from "normal" to "sensitive" mode.
Is there a way to return to the previous sleep view mode? The main reason I got my tracker is to track sleep quality. That information is no longer available so far as I can tell.
Answered! Go to the Best Answer.
05-05-2017 10:24
05-05-2017 10:24
They moved the sleep percentage to Premium. if you want to see it, you have to pay now. We pay good money for the Fitbit and now they want more. I loved checking on how well I slept and it is stupid to have to pay extra for the sleep percentage data, which is part of the reason I bought the Fitbit in the first place.
04-24-2017 11:01
04-24-2017 11:01
Hi..I had the same thoughts when I saw the changes. Then I realized that if you scroll down from the big graph, you will find most of the info you are used to seeing. However, sleep % seems to be no longer available and I miss that. Another thing I MISS is on the graph that shows the nite info, there is no way to find out what time(s) the awake/restless times occur.
Gail Thompson gailtdx@gmail.com
04-24-2017 14:48
04-24-2017 14:48
I upgraded my tracker barely a year ago, to monitor sleep patterns. They took the comprehensive graphs away from us. Sounds like bait-and-switch-type salesmanship. I guess they want us to upgrade to a more expensive model in order to have what we used to have. They've lost customers due to their deception, including me.
04-24-2017 15:34
04-24-2017 15:34
04-24-2017 15:34
04-24-2017 15:34
04-25-2017 05:02
04-25-2017 05:02
04-25-2017 05:55
04-25-2017 05:55
04-25-2017 08:15
04-25-2017 08:15
Agreed the changes suck. Fitbit seems to have chosen bold graphics over content (as so often happens), probably to ease mobile device functionality. Bah humbug!
In case anyone at Fitbit reads this -- say, that young developer who needs to change some bit of code in order to keep their job -- bring back the stacked sleep pattern display, so I can see trends in my sleep patterns over time, preferably a time segment I select, but at least a week. And add a clock to the nightly sleep pattern display. The old one wasn't great, but it was something.
04-25-2017 09:05
04-25-2017 09:05
Agree. It's built-in obsolescence. If everyone was satisfied with the current product, the company would lose sales revenue and go out of business.
04-25-2017 17:00
04-25-2017 17:00
You may add my name to the x-customer list. After buying 3 for myself, and two (they do not last a long time) for my wife! The sleep monitoring program has been changed and it really sucks! Many times, old is much better! This is not even beta. I have Sleep Apnea and must monitor my nights activity. This new program is worthless. NO MORE FIT BIT'S!!
04-26-2017 07:28
04-26-2017 07:28
04-27-2017 00:12
04-27-2017 00:12
Not keen either - being an old fogey, I thought the change was due to user error, but now I see that the changes were planned. Hmm. Used to be obvious listing of wake and sleep and this was useful for me, but no longer as easy. Shan't renew my FB when it eventually goes pear-shaped. Change for the sake of change is not always a good plan.
04-27-2017 09:00
04-27-2017 09:00
04-27-2017 09:00
04-27-2017 09:00
04-28-2017 05:36
04-28-2017 05:36
My sleep changed last night to include 'stages', and as far as I can see, it's now a load of nonsense.
I've been wearing a Fitbit now for just over two years, and on average throughout that time my sleep has been around 210-240 minutes a night (I'm a terrible sleeper, I know!). I think the record I've had in the past two years has been about five and a half hours, and I usually get around 50% of my time in bed recorded as being asleep.
This morning when I looked at it, it has changed to stages and says I was asleep for over nine hours. I was only in bed for nine and a half hours! Complete rubbish.
05-05-2017 10:24
05-05-2017 10:24
They moved the sleep percentage to Premium. if you want to see it, you have to pay now. We pay good money for the Fitbit and now they want more. I loved checking on how well I slept and it is stupid to have to pay extra for the sleep percentage data, which is part of the reason I bought the Fitbit in the first place.
05-05-2017 10:56
05-05-2017 10:56
05-05-2017 12:21
05-05-2017 12:21
Thanks for telling us where the information went. I have missed it.
I can understand that the company has to find revenue streams. I don't plan to sign up for premium, however.
05-09-2017 04:26
05-09-2017 04:26
Sleep switched to Premium? Greed marches on!!!!!!!!
05-13-2017 07:59
05-13-2017 07:59
I agree completely. This down grade is not the way to treat customers. I am going to start looking for another device.