Automated Sleep Has Many Issues

[tam94131]

I keep finding issues with the automated sleep.  Please bring back the manual button! 

-The new issue is if you are not active before bed, it can count as sleep.  I started reading a book at like 9:30 in a chair, got up to go to bed at 10:49.  It said I was asleep at 10:04!

-The amount of time awake still doesn't agree between the mobile app and website.  It does most of the time but not all the time.  Makes me doubt any of it.  The _times_ awake agree just not the duration.

-If I get up to go to the bathroom, unless I hurry, it creates a second sleep record. 

-When it creates two sleep records for one night, if the first ends before midnight, it puts it on the previous night's sleep, interferring with that record, leaving the 2nd record all alone for the current day.

I'm spending more time fixing records that any push of a button could save time-wise.  Please fix the problems or give us back the button!  Thanks.

[Odyssey13]

@tam94131  Which device do you have? My Charge allows me to either use auto sleep tracking or to use the button to manually put it into sleep.

Read this article about sleep - click

Welcome to the forums.

[tam94131]

Hi @Odyssey13,

I have a Force but I assume there's basically the same firmware across them.  My Force allows me to push the button and go into sleep mode but it basically ignores the setting and reports when it thinks I went to sleep and awoke.  Are you sure it is honoring when the button is actually pushed?

It's very frustrating.  I'm looking at replacing my Fitbit with the new Jawbone UP3 which requires you push the button to go to sleep.  When you awake, however, you can push button again or take 250 steps (vs. the device guessing that you are awake for 10 minutes).  It has a lot of other features too.

By the way, another tracker device -- the Basis Peak -- which also has only auto-sleep has similiar complaints from its users.

Best,

Tahl (@tam94131)

[ssathya]

I don't think its the same firmware across all devices. I have a Flex and I need to tell it that I'm going to sleep, I got up by tapping it several times.

[Odyssey13]

@tam94131I have the latest firmware for the Charge and the latest Fitbit app. It seems to be pretty close to what my Flex reports. I put the Flex to sleep and wake it up, then compare it to what the Charge.

Have you considered returning your Force under the recall and using the 15% discount offer to get a Charge?