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Do I need to pay for a Premium subscription to see the HRV?

‎03-03-2021 13:19 - last edited on ‎03-04-2021 05:44 by Fitbit Moderator

‎03-03-2021 13:19 - last edited on ‎03-04-2021 05:44 by Fitbit Moderator

I just started using a Charge4, mostly because I wanted to work on getting better sleep.  I'm disappointed by the data available.  

 

Do I need to pay for a Premium subscription to see the HRV and heart rate during the night, rather than just a single data point?  Similarly, do I need to pay for Premium to track functions past 1 week?  It is difficult to spot trends looking at only a week of data.

 

This is very disappointing, as it makes the Fitbit products much less useful and much less value than I had originally anticipated.

 

 

Moderator edit: subject for clarity

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‎03-04-2021 05:14 - edited ‎03-04-2021 05:17

‎03-04-2021 05:14 - edited ‎03-04-2021 05:17

Hello @SunsetRunner and welcome to the Help forums.  For the Charge 4, HRV is available in the Health Metrics tile.  HRV is not a graph.  It is a number.  According to the Help article, it doesn't require Premium.  The sleeping heart rate graph does require a Premium subscription.  You also need Premium to see a month's worth of data.  Older data drops off the chart.  If you aren't aware, Fitbit is in the process of rolling out a firmware update for the Charge 4.  It will also report your average sleeping SpO2.

 

I agree, it is extremely disappointing that Fitbit has chosen to put valuable information behind a paywall.  Fitbit should make the advanced sleep data free to all users.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-04-2021 05:30

‎03-04-2021 05:30

Hello @SunsetRunner !

I'm having the same issue with sleep analytics. Opened a Feature request which you can vote: https://community.fitbit.com/t5/Feature-Suggestions/sleep/idi-p/4743726

Also, the older one that doesn't accept comments but you can also vote it is : https://community.fitbit.com/t5/Feature-Suggestions/Make-premium-features-free/idi-p/3665824

If you want, vote for both of them!

Andrei.

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‎03-04-2021 06:12

In response to adinasavescu

‎03-04-2021 06:12

Hello @SunsetRunner, welcome to the community forums! @LZeeW, @adinasavescu, thanks for your information and for sharing your inputs!

 

@SunsetRunner, thank you very much for taking the time to provide your feedback! Please note that our team is always working to enhance your experience and your feedback is a big part of that process. Definitely it helps a lot! 

 

As mentioned by @adinasavescu, you can add your comments and votes to the Feature requests he has mentioned above. This will help our developers to take this into consideration for new updates or product development. You can learn more about how Fitbit decides what suggestions get released in our FAQs. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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