Does anyone actually have their sleep tracked?

[genericbrandhmn]

I have had a Fitbit versa for a few years and it always tracked my sleep. 

Then all of a sudden it completely stopped tracking it. Occasionally maybe once a month it will track an hour or so of an 8 hour night of sleeping. 

I figured it was just getting old and not working anymore, so I got myself a Sense for Christmas. 

Also doesn't track my sleep. Brand spanking new, I have done EVERYTHING recommended on every forum and reply from a "Fitbit expert."

This is kind of pointless if all of the "nEw fEaTuReS" don't work because it doesn't work UNLESS your sleep is tracked. 

I guess if I can'r figure this out I'll just send it back and continue to use my Versa since its basically the same thing. 

[SunsetRunner]

Hi @genericbrandhmn - Sorry you’re going thru this. You say you have followed all the suggestions offered in these community forums but, have you contacted Fitbit Support?  That should be your next step. To answer your question, “Does anyone actually have their sleep tracked?” - my answer is yes. I’ve had a Sense since it was first released and it tracks my sleep. That’s why you need to contact Support. They can process replacements for defective devices in case that’s what yours is.  

[Jimfoto]

My wife's Charge 3 tracked her sleep every night. After the band broke and she lost it, I got her a Charge 5. The Charge 5 rarely ever tracks her sleep and when it does, it's only a partial night. Somethings going on with the new sensors or software and Fitbit isn't talking.

[alexthecat]

@genericbrandhmn I never had a problem with my Charge 5 tracking my sleep. I agree with @SunsetRunner that it would be useful to contact Support to get help with this.