Fitbit not calculating "actual sleep time correctly"

[ekristin]

Usually fitbit subtracts time awake from the time in bed to give you the actual sleep time. I noticed today and yesterday it is not subtracting the time I have been awake. For example if I am in bed for 8 hours and restless/awake for 30 minutes, it should say my actual sleep time is 7 hours 30 min. Now, it is saying my actual sleep time is 8 hours.

How do I fix this?

[Angie-D]

yer mine did that but the other day it said the servers were down so i was thinking it might have been a blip 

[Jim24]

For the last two days mine and my wife's fitbits are showing a Sleep Efficiency of 100% when clearly it isn't looking at the barchart. Is there a general problem?

[LPinOV]

For the last several nights my sleep tracker is not recording correctly - it says 0 mins to sleep and that I had 100% sleep; however, the graph itself seems to be tracking correctly, but the numeric details are wrong.  Please advise if anyone knows of a solution or if a problem with the sleep tracker has been announced.  Thanks!

[BK49]

I have had the same issue for the last four days. 100 percent sleep efficiency every day in spite of awake time and restless time.

[Ern53]

My flex and my wife's one have been recording 100% efficiency since Sep 5.  Seems a software update on Sep 4 must have affected the calculation of actual sleep time.  If I delete the sleep log on the computer and relog it with the exact times, the calculation is correct.  Hope someone from fitbit reads these logs since I couldn't find a way to tell them directly.

[Ern53]

Until fitbit fixes the software glich seems the only way to fix this is to delete the sleep log and relog it manually using the same start and stop times.

[Teays_Runner]

I have had my Fitbit One for 4 days/nights now and it has never shown anything but 100% sleep efficiency although the graph shows my sleep being interupted many times during the night.  What is up with this? 

[Leonardo]

I'm in the same boat as all of you.  It started by delaying the calculation of actual sleep time by a few hours or so and then quit calculating sleep time altogether.  This is obviously a problem many people are having and needs to be address by fitbit!  Is anybody following this discussion and taking action???

[HCallahan]

Check Here for the temporary solution (till fitbit fixes the issue.)

https://community.fitbit.com/t5/Force/Sleep-Efficiency-100/m-p/479902#U479902

-Callahan-