Has there been any change to see our Sleep score on our Apps?

[kneppster]

Apparently there has been a change on how we see our sleep score on our apps. It has become overly simplified. Has the ability to expand the bar graphs disappeared and see when I was awake and how fast I fell into deep sleep? That was one of my favorite features

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello @kneppster, welcome to the community forums! 

If you haven't done so, I recommend performing an update to the Fitbit App. For this, please make sure to follow the steps below: 

If you have an Android: 

1. Open the Play Store app.
2. Tap the menu icon in the top left.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update.

If your apps update automatically, check the Recently updated or Up to date list to see if the Fitbit app was updated.

Hope this helps! 

[kneppster]

Thanks. Just did it.

[paperwife]

I’m having problems too. Both my app & versa are up to date so that’s not the issue. 

 

 

[Westnet]

My sleep score disappeared from the app yesterday. Still not there even after re-installing it. I have a Charge 3

[WilsonFitbit]

@kneppster, thanks for updating the App! @paperwife, @Westnet, welcome to the community forums! 

@paperwife looks like your Sleep stages weren't tracked. Instead, you see your sleep pattern (which shows your time asleep, restless, and awake) Note that in order for you to receive a Sleep score, Sleep Stages must be received. This also applies for you @Westnet. 

There are some scenarios that prevent Sleep Stages to be recorded, please consider the following: 

1. If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
2. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
3. If you slept for less than 3 hours.
4. If your device’s battery is critically low.

For more information, you can see: What should I know about Fitbit sleep stages?

See you around. 

[kneppster]

It's fine now. Thanks for the follow up. I rebooted the app and all is
good.

[WilsonFitbit]

@kneppster, I'm glad to know that everything is now fine! 

Thanks for updating the Fitbit App. Note that you can post here in case you have any questions related or create a new thread for another topic. 

Have a great day!