05-28-2021
18:50
- last edited on
05-29-2021
09:06
by
WilsonFitbit
05-28-2021
18:50
- last edited on
05-29-2021
09:06
by
WilsonFitbit
I started a premium trial, but I wasn't able to get the detailed sleep stats. It said it failed to get them. I had the heart rate disabled. Does that need to be enabled for this to work? I had premium once before and got these details, though at that time I had the heart rate enabled. That is why I ask if this is part of the issue.
Or is it perhaps the device was too loose, or something similar? It read my SPO2 just fine.
This is a Versa 2.
Moderator edit: subject for clarity
05-28-2021 20:10 - edited 05-28-2021 20:12
05-28-2021 20:10 - edited 05-28-2021 20:12
You definitely need heart rate enabled to get sleep stages, and to even get better sleep time.
Without heart rate, it relies only on movement, which is less reliable than heart rate.
05-29-2021 09:36
05-29-2021 09:36
Hello @SSTHH. Welcome to the community forums! @JohnnyRow Nice to see you around and thanks for your input!
Thank you very much for the detailed information. I noticed that you have received information for your inquiry and adding to @JohnnyRow's post, I also recommend this help article for more information and suggestions: What should I know about Fitbit sleep stages?
Hope this helps.